getting faults when it is not my wrong at all !!!!

why juz can't some people be more flexible with their works? dragging here, there... sometimes i really hate to trace results from other health insitutions... either they sent me the wrong one or need approval from the doctors... then while waiting, my doctors keeping chasing us for it... but wat can i do when the other side of the staffs need to go through certain protocol before sending?
really hate this particular staff whom i tok over the line... he is a dman fucking idiot! over the phone, he lectured me abt all the steps i had done to trace patients' results... i had been doing this way since last year & nobody correct me all along. so wat wrong have i done? few times i had been chasing them the CORRECT documents & they keep sending the wrong one!!! becoz of this, i had been ringing them & always it's this guy who i had to go through 1st... damn fuck... everytimes he surely nagged at me from the beginning i asked for the documents till the end of the conversation, sill nagging at me... he keeps saying tat i duno this, duno tat... hey, he is juz a MRO staff, while i am a staff nurse he is speaking to... if he wan to lecture me, say it in a nice tone & attitude, all right? all along he had been toking to me like no respect!! fuck.. i know he is senior over the other side but my concern here is patients' results! if no results,. how the doctors see the patients? becoz of this, we get complaints too....

ok, i admit its my fault tat i requested on tat very day but their side need the patients' signature before they can fax over the result. but i can only get the patients to sign the day they come for review mah! wat u expect? its not me who wan the results, its the DOCTORS, ok?? y do i need the result for? it doesn't belong mine too.

i know its confidential but its our doctors in NSC who refer the patients to their side for investigation. by right, those results belong to us. they should also either reply the referral letter or send the results back to us once its done!!! i really hate dealing with all these... got scolding from patients & doctors though its not even my fault...

i finally break down into tears while tracing one of the results today...........